Subject: Tech Support Candidate - Vishal Asthana
From: Vishal Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:14:36 -0400

Tech Support
Test

Name

Vishal
Asthana

E-mail

[email-masked]

Phone Number

(91) 8318270426

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

mitrata inclusive financial services

Sr. IT Exe.

31-10-2020

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly check the web URL, I am surly URL is
correct than choose other browser next step is restart browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly go to mobile setting then open bluetooth option turn on
then connect the speaker with device.

What according to
you makes you a good candidate for customer service or technical support
job?

Technical support.

On a scale of 1 - 5
please rate your fluency in spoken English

4