Subject: Tech Support Candidate - Harmeet Singh
From: Harmeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:13:56 -0400

Tech Support
Test

Name

Harmeet
Singh

E-mail

[email-masked]

Phone Number

(91) 9599474317

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

West Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dell International Services

Technical Support Engineer
1

52000

Previous Employer 1

Iyogi Technical
Services

Customer Support Representative

September 2015

18000

Previous Employer 2

Uppal Air Conditioning and
Refrigerators

Direct Sales officer

December 2914

15000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check with the error first which you are getting
and depending on that perform the troubleshooting steps

1. Check if the error is with any other website or not

2. Check with alternative browser

3. If the error persists restart the browser and if still doesn't work restart
the system

4. Do a power cycle if doesn't work

5. Reset the browser settings

6. If it still doesn't work run a virus scan and if that doesn't work

7. Uninstall and Reinstall the browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Power on
the bluetooth

Enable the discovery mode

Select the speaker you want to connect

Pair it

What according to you makes you a good candidate
for customer service or technical support job?

Being a
customer advocate and always start with the basics when performing the
troubleshooting

On a scale of 1 - 5 please rate your
fluency in spoken English

4