Subject: Re: LSM Joining Case Test - Sumit Dixit
From: Sumit Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:11:41 -0400

LSM Joining Case
Test

Name

Sumit
Dixit

E-mail

[email-masked]

Phone Number

(0522) 7007231237

Which blurb would
you select?

Blurb 2

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

I can understand you are very anxious to
receive your tickets as the event date is quite close. I've looked into your
order today and I can see that our specialist customer support team are now
monitoring your purchase to ensure your seller completes the order in time for
the event. This is not unusual as it's becoming common practice that event
organisers only release tickets very near the date or only release a certain
amount at a time. This explains why some people receive them earlier than
others.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal! This is a very important distinction – and one that many services
providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of
its personal “ambassadors” – have been working very hard to keep your
customers happy.

You can edit this submission and view all your submissions
easily.