Subject: Tech Support Candidate - Parvez Faried Rayeen
From: Parvez Faried Rayeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:07:39 -0400

Tech Support
Test

Name

Parvez
Faried Rayeen

E-mail

[email-masked]

Phone Number

(+91) 7905739384

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

lucknow

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking
- advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Trimax It infrastructure

Network Administrator

21-sep-2020

15000

Previous Employer 2

anjani placement
centre

network engineer

01-Aug-2019

10000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i need to check my connectivity
whether system is connected  to internet or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- connect
Bluetooth of your speaker and mobile.

2- try searching available Bluetooth connections in cellphone.

3- there will speaker name will be shown need to press connect to
that.

What according to you makes you a good candidate
for customer service or technical support job?

When
customers get satisfied with your work.

On a scale of 1 - 5
please rate your fluency in spoken English

4