Subject: Tech Support Candidate - Akshay Kumar Singh
From: Akshay Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:07:25 -0400

Tech Support
Test

Name

Akshay
Kumar Singh

E-mail

[email-masked]

Phone Number

(91) 8814030874

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Fraud Analyst

October
29

18000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Used a case management tool
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting your device. This clears caches, and forces the device to re-load the
program or web page you may be having issue with, rather than use something that
may be partially wrong. Before you restart or shut down your device, make sure
to save all necessary work to prevent data loss. Windows Select the Start menu,
then select Power. Select Restart.

Open your browser. In the address bar at the top, type in google.com, then push
Enter or Return. Make sure you're able to load Google.com. Once this loads, make
sure you're able to search. Type something in the Search box, then select Google
Search. Make sure search results load properly. If searching doesn't work, then
there's reason to believe that you're not connected to the Internet.

It's a good idea to test if the site you're trying to access is down for
everyone, or just you. There's a website that facilitates doing just that! Open
your preferred browser, and visita website checker page, such as "Down for
Everyone or Just Me". Down for Everyone or Just Me Down for Everyone or Just Me
(External) On the site, type in the website address you're having problems
reaching, then then push Enter or Return.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Good
customer service means having a thorough knowledge of your inventory, experience
with your products, and being able to help customers make the best choices for
them. When I worked at XYZ Company, I used to spend a few minutes each month
looking at the newest products to make sure I was fully aware of their benefits,
features, and performance, and could make knowledgeable recommendations to
customers.

On a scale of 1 - 5 please rate your fluency in spoken
English

3