Subject: Tech Support Candidate - Pradeep Pal
From: Pradeep Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:01:54 -0400

Tech Support
Test

Name

Pradeep
Pal

E-mail

[email-masked]

Phone Number

(91) 8010155027

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dwarka mor

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Interglobe Teachnology Quotient

Senior Executive data center

31
July 2020

26600

Previous Employer 1

Score information technology

Technical support engineer

August 2013

12000

Previous Employer 2

Medsave health care
tpa

Desktop support engineer

September 2012

9000

In your past experience you have (select
all that applies)

Used a case management tool
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Na

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open mobile
Bluetooth and turn on speaker and search Bluetooth device on your mobile thanks
salect device name and connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Proper understude the query and  give the end to end support
to customer.

On a scale of 1 - 5 please rate your fluency in spoken
English

4