Subject: Tech Support Candidate - Vineet Kumar Mishra
From: Vineet Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:01:24 -0400

Tech Support
Test

Name

Vineet
Kumar Mishra

E-mail

[email-masked]

Phone Number

(91) 9413768934,8209803655

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

sec 19 noida

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Genpact

Senior Process
Associate

28 June 2020

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

first I restart my computer and refresh the
window and start the browser and write the ip address

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On the
Bluetooth connection of the phone & then go to the settings & start
making connection from the device and your Bluetooth is ready to
use

What according to you makes you a good candidate
for customer service or technical support job?

In a very
short time we solve our customers query .it is the best good thing for customer
support service.

On a scale of 1 - 5 please rate your
fluency in spoken English

4