Subject: Re: LSM Joining Case Test - Tanuj Kumar Jha
From: Tanuj Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:00:46 -0400

LSM Joining Case
Test

Name

Tanuj Kumar
Jha

E-mail

[email-masked]

Phone Number

(+91) 8826652598

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I will
select BLURB 2 because BLURB 2 hsas to the point information and it is written
very systematically . It contains every information that a customer needs . If I
would be a customer , As pe me I never like paragraph information because eyes
does'nt catch information immediately .

In addition in BLURB 2 I would have provided her the link through which she can
access directly to the ticket page to edit her information or to download
instant e-tickets .

THANK YOU

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Customer always has a imagination regarding the service he
will get from the company and most of the time imagination is not fullfilled
.

Good customer service is something not beyond customers imaginations.  Customer
gets his kind of service which is expected from a company but customer had
something more in his mind in terms of getting the service.

Great customer service is something going beyond customers imaginations. Doing
an extra for getting  “Wow“ factor inside the customer. It's an act which
makes a customer feel special.

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