Subject: Tech Support Candidate - Pooja Dhar
From: Pooja Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:00:23 -0400

Tech Support
Test

Name

Pooja
Dhar

E-mail

[email-masked]

Phone Number

(91) 9796891967

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Luxury India Holidays

Team Leader

31
October

31500

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Step 1: Go to the Control
Panel.

Step 2: Open network and Sharing center.

Step 3: Click on the connected Network.

Step 4: Go to network properties

Step 5: Select internet Protocol version and then click properties.

Use the custom DNS server.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1
Touch and hold Bluetooth.

Step 2 Tap pair new device. if there will be no pair fevice then check available
devices and tap accordingly..

Step 3 tap on new available device you want to pair with your device.

Step 4 Follow accordingly

What according to you makes you a
good candidate for customer service or technical support job?

Knowledge about the basic things

On a scale of 1 - 5
please rate your fluency in spoken English

3