Subject: Tech Support Candidate - AKARSH DWIVEDI
From: AKARSH DWIVEDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:59:50 -0400

Tech Support
Test

Name

AKARSH
DWIVEDI

E-mail

[email-masked]

Phone Number

(226004) 8840218116

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NOIDA SECTOR 12

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Livetoday

IT ENGINEER

Working

22000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check the LAN connections and
settings. Then i will check network connectivity that whether my system is
connected with internet or not. After that I will check Firewall, that the
website www.ndtv.com is a proper website or it contains the malware so may
firewall protect it to serve on that website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will
power onn the speaker.

Then i will turn on bluetooth in my phone.

Then i will tick on the discoverable device option in my bluetooth settings.

Then i will lookup for my speaker's bluetooth name in my phone under scan
bluetooth devices.

Then i will click on that device name and pair.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a persistent and quick learner.  I have been working in
this field for more than 4 years.I have a good knowledge and skills to solve my
problems related to systems and to identify the problem raised in the system. I
know very well how to manage and work with the team members
smoothly.

On a scale of 1 - 5 please rate your fluency in spoken
English

5