Subject: Tech Support Candidate - Mohit Pandey
From: Mohit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:58:11 -0400

Tech Support
Test

Name

Mohit
Pandey

E-mail

[email-masked]

Phone Number

(+91) 9891207718

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mayur Vihar
Phase-3

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Kalkine Soultions Pvt Ltd

Financial Lead Advisor

24 March
2020

30000

Previous Employer 1

Alyss Edusolution Pvt
Ltd

IT
Coordinator

18 Nov 2018

22000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1-Open new tab and check if you can load another
website.

2-Launch another browser like microsoft edge,google chrome and try to open the
site ndtv.com.

3-Check the Internet Connection.

4-Cleaning the Cookies and Cache.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1-Switch on
the bluetooth Speaker.

2-Then Click on settings on your mobile phone.

3-There is an option of Bluetooth.

4-Tap on Bluetooth option and turn it on.

5-In Bluetooth the menu shows the name of your speaker.

6-Tap on the name of your Bluetooth speaker and it will connect after tapping on
it.

What according to you makes you a good candidate
for customer service or technical support job?

I am the
best fit for this job profile, due to my good knowledge of softwares and
hardwares, analytical and problem solving skills. Also, I have practical
experience in troubleshooting problems.

On a scale of 1 - 5
please rate your fluency in spoken English

4