Subject: Re: LSM Joining Case Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:53:28 -0400

LSM Joining Case
Test

Name

Deepak
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9891252212

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In blurb 1,
Customer Care executive is reconfirming the delivery address which is the most
important part of a product to deliver. Another reason was the customer requests
the authority to deliver it to his or her hotel so it is more important to
reconfirm the address, though he or she can download the ticket from the
internet by providing some confidential information which were shared with him
or her at the time of booking. If Customer is providing a proper address then
there will be very less chances to misplace the product. It also indicates that
the customer must inform someone in the hotel for the courier in his or her
absence so that there will not be any trouble during the delivery of the
ticket.

The most important thing is that the customer is self addressing his or her
address on the website so there will be less chances of getting
ruined.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Customer Service is one of the most challenging and
adventurous job this time as being a customer he always wants the priority of
his queries but being a customer care executive, one has to think everything
same for each customer.

If a customer gets his queries resolved with the appropriate solutions and on
time, this will give the customer an immense happiness and also creates the good
image of the organisation. So it is very important to resolve the customer
queries on time with accurate solutions.

But as I said it is a challenging job so sometimes some customers may not get
the relevant solutions for their queries so it creates a bad impact on
customers, but we can improve the customers impression by resolving the queries
on time and by going little beyond our reach to get the customer satisfied, then
only we can make him feel good.

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