Subject: Tech Support Candidate - Shiv nath Kwatra
From: Shiv nath Kwatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:51:25 -0400

Tech Support
Test

Name

Shiv nath
Kwatra

E-mail

[email-masked]

Phone Number

(91) 9873127527

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pioneer financial management ltd

Sr Network support
Engineer

30 April 2020

57500

Previous Employer 1

Remiel softech pvt ltd

Network support
engineer

Nov 2017

47300

Previous Employer 2

Servion global soln
ltd

Network support engineer

Sep 2011

18567

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check I
am able to ping gateway(ip address is there in system or not)

After that check able to check another website(google.com) is working or not.

After that check weather NDTV. Com is working or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
enable Bluetooth device in the system,

& after that power on speaker & enable Bluetooth of the speaker phone.

Then search for Bluetooth device, once speaker will find with the same model
number of speaker then connect the speaker

What according to
you makes you a good candidate for customer service or technical support
job?

Listen to customers query carefully, then make him sure that
his query will sort out in given frame of time.

Else if issue not resolved from our end, then make communication effectively.

On a scale of 1 - 5 please rate your fluency in spoken
English

4