Subject: Tech Support Candidate - DHARMENDRA KUMAR
From: DHARMENDRA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:50:41 -0400

Tech Support
Test

Name

DHARMENDRA
KUMAR

E-mail

[email-masked]

Phone Number

(91) 9049836418

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

PATNA

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking
- advance
Hardware - Basic
VoIP
ITIL

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AMDOCS DEVELOPMENT CENTER

PRODUCTION SUPPORT

JUNE
2019

29000

Previous Employer 1

PYRO MOBILE SERVICES

RF
ENGINEER

DEC 2017

22000

Previous Employer 2

IBM

APPLICATION SUPPORT

APRIL
2017

18000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

To troubleshoot this error we will follow these
following steps;

1. First we check the error

2.If there is a network error

3.check the internet connection

4.Also will clear the cookies

2.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Power on the Bluetooth speaker

2. keep the Bluetooth speaker on Bluetooth mode

3. Enable the Mobile phone Bluetooth

4. Search for Bluetooth Speaker and hit the connect button

5. You will get a beep sound, once the speaker gets connected.

6. Now your device is ready to play music

What according to
you makes you a good candidate for customer service or technical support
job?

I have worked with several companies like IBM, PYRO, AMDOCS,
and have supported customers & Clients dynamically. I can understand the
situation and problems easily.

On a scale of 1 - 5 please rate your
fluency in spoken English

5