Subject: Tech Support Candidate - Gaurav Negi
From: Gaurav Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:42:07 -0400

Tech Support
Test

Name

Gaurav
Negi

E-mail

[email-masked]

Phone Number

(91) 9711321724

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

I am living in new delhi at
janakpuri

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

TAJSATS

Supervisor

25/07/2020

15500

Previous Employer 2

Hotel Royal Plaza

Steward

25/08/2017

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I will check internet connection and I
checked every wire properly fitting in system.

2. Second step if error shown same so we will re- start system.

3. I am changing my system and websites open on other system.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth option in phone and pairing with
Bluetooth when mobile phone pairing successfully with the Bluetooth the we start
our work.

What according to you makes you a good candidate
for customer service or technical support job?

I am
suitable to customer service job because I am very cool and kalm person and I
would like to handling the customers

On a scale of 1 - 5
please rate your fluency in spoken English

3