Subject: Tech Support Candidate - Rahul Saraswat
From: Rahul Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:41:53 -0400

Tech Support
Test

Name

Rahul
Saraswat

E-mail

[email-masked]

Phone Number

(091) 8975751930

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nizamudin

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First I will see what exactly
error pop up

Then I will check the internet connectivity and website URL.

Then I will check the settings of browser like proxy.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put the Bluetooth on for both the device's.

Put the mobile Bluetooth discoverable.

Then open the Bluetooth setting in mobile and pair it with speakers Bluetooth
name .

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication and technical knowledge of the product.

On a scale of 1 - 5
please rate your fluency in spoken English

4