Subject: Re: LSM Joining Case Test - Gourav Singh
From: Gourav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 01:17:36 -0400

LSM Joining Case
Test

Name

Gourav
Singh

E-mail

[email-masked]

Phone Number

(+91) 7455887704

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As in the
first blurb the customer support begin with the happy mood to assure the
customer with great satisfaction and with proper information regarding the
ticket and address. And later with the confirmation of the proper address. As in
the other blurbs they asked to update it by himself without confirmation of the
proper address. And in the end he/she mentioned wbout the delivery and tracking
details so that its easier for the customer.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

good customer service means having good
communication skills or soft skills whereas a great customer service consist of
problem solving skills, time management, and smart communication.

A great customer support consist of intelegence, work ethics, skills,
awareness.

A great customer support knows how to handle yhe pressure situation in hard
times and knows how to deal with different types of customer.

A great customer service understand the different point of view of customers and
knows how to assist accordingly.

You can edit this submission and view all your submissions
easily.