Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 00:11:56 -0400

Tech Support
Test

Name

Sunil
Kumar

E-mail

[email-masked]

Phone Number

(091) 9717204136

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sahihabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Competent pneumatic
pvt.ltd

Service engineer

2018

19600

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1 Check
internet connection.

2 check server error.

3 check internet cable or wireless device.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 on  bluethooth spekaer.

2 on bluethoot on your phone.

3 scane bluethooth device in your device.

4 select bluethooth device .

5 connect bluethoot device to your mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

I trying
for better custommer service exprience .Quick  response , We identified
customer need & wants, keep always smiling , Attitude, Well Dress  , given
proper to the point  answer ,  always work positive  , time management
,flexible ,organize work

On a scale of 1 - 5 please rate your
fluency in spoken English

3