Subject: Tech Support Candidate - Satish Bagade
From: Satish Bagade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 15:24:30 -0400

Tech Support
Test

Name

Satish
Bagade

E-mail

[email-masked]

Phone Number

(+91) 8505945668

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rohini ,Sector 18, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Advanced
Speakers &
Audio
VoIP
Printer,Scanner

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Embel Technologies Pvt Ltd.

Technical Support
Executive

30 October

31,257

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1) I will Restart my device.(
This clears caches, and forces the device to reload web page.)

2) I will make sure that the Internet connection is working.(If not then I need
to fix my internet).

3) I need to check if the Website is down for Everybody or just me.(If it is
down for everybody then I try to open it after some time.

If it is down for me then their is problem between my device and website
connection so I try to open that website in another browser).

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to the Settings

2) Find out Bluetooth

3) Turn on the Bluetooth.

4) A list of available devices will appear.

5) If your speaker is not listed, press the button on your speaker that make it
discoverable.(Its often a button with a Bluetooth symbol on it.)

6) On your mobile select your speaker(It might be  a random product number but
should have the speaker brand name listed).

That's it , you're connected!

After your speaker is paired , you won't need to go through the set-up again.
Just make sure your speaker is on and your mobile's Bluetooth is also on.

What according to you makes you a good candidate
for customer service or technical support job?

1) I do
have an experience of two years in Technical support, In that job I handle the
customer via chat, mail, call. My average turn around time (T-A-T) is 2 to 4
minutes.

2) I also have an experience of four months working on L2 support.(Solving 99.3%
problem without transferring to L3 support.)

3) I am adaptable to change in the shift or in the job role.

4) My Interpersonal skills like Team work, active listener, patience are the
added benefits for the Technical support or customer care job profile.

On a scale of 1 - 5 please rate your fluency in spoken
English

4