Subject: Tech Support Candidate - Harshita Kashyap
From: Harshita Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 13:01:46 -0400

Tech Support
Test

Name

Harshita
Kashyap

E-mail

[email-masked]

Phone Number

(91) 9953403896

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi (relocating to Noida in
December)

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
MS
Office

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TelePerformance

TSA-I

25K

Previous
Employer 1

Convergys

TSA-I

14 October

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check the internet connection on my
system.

If its working fine,  I will try to search it on a different internet
browser.

If I am still unable to open the website, I will clear cache/cookies off the
browser and then try again.

I will ask the customer to try after some time or ask to contact the ISP.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Unlock the phone.

2. Pull down the notification bar, click on Bluetooth icon.

3. Long hold the Bluetooth icon,  it will open in phone settings.

4. Select te name of the device and wait till its connected.

What
according to you makes you a good candidate for customer service or technical
support job?

To provide an excellent customer service, I will
try to be a good listener and build rapport whenever necessary.

I will try to isloate the concern by asking close ended questions.

If the issue is resolved on my end I will ask if I can help him/her with another
query.

If the concern needs more attention and senior level assistance, I will inform
the customer about escalation and the response ETA.

On a scale of 1 - 5
please rate your fluency in spoken English

4