Subject: Tech Support Candidate - Ashutosh kumar
From: Ashutosh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 12:59:48 -0400

Tech Support
Test

Name

Ashutosh
kumar

E-mail

[email-masked]

Phone Number

(91) 8887579930

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

bihar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

wipro

engineer network management

26/11/2017

Previous Employer 2

tulip telecom ltd

network
operator cum field engineer

31/12/2012

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

first of all I will check the internet
connectivity if it is proper then I will check the IP address and DNS if it's ok
then I will try to ping the  IP address of ndtv.com and if its work proper then
problem is in DNS then I will resolve the problem

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

first of
all go to buthoth settings  and configure the bluetooth device and then test it
by giving a call.

What according to you makes you a
good candidate for customer service or technical support job?

a person should have good communication skill and he or she
should have high energy level because  first voice made by a customer  care
excutive should be same as the last voice.

On a scale of 1 - 5
please rate your fluency in spoken English

4