Subject: Re: LSM Joining Case Test - khalid sayaf wani
From: khalid sayaf wani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 12:30:10 -0400

LSM Joining Case
Test

Name

khalid
sayaf wani

E-mail

[email-masked]

Phone Number

(91) 7889423592

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In my view
the customer has been informed that he can download e ticket also and if he
wants to receive the hard copy of the ticket at his hotel he has mention the
correct address with phone number and ensure that there would be any person for
receiving the ticket and for signature at the time of delivery.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

The main difference is in
good customer service (GCS)you only satisfy the customer by your service and in
great  customer service you not only satisfy the customer by your service but
you are also keeping them loyal.

In GCS you only meet the expectations of the customer while as in great CS you
not only meeting his  or her expectations but surpassing his
expectations

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