Subject: Tech Support Candidate - Vatsal Vatsal
From: Vatsal Vatsal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 10:13:06 -0400

Tech Support
Test

Name

Vatsal
Vatsal

E-mail

[email-masked]

Phone Number

(91) 8439306750

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 75

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT DATA

Sr Representative

30th Sep

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Go to
settings then Go on Network Setting check if my computer connected to the
internet or not if not resolve the problem of connection and browse again. If
computer connected but still not browsing check the browser if it blocking the
particular website due to some security reason we can ublock from
there.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to bluetooth settings in phone search for
available devices when you found the name of your speaker select that for
pairing after pairing they will connect automatically.

What according to
you makes you a good candidate for customer service or technical support
job?

I have bachelors degree in computer science with good
knowledge of computers software and hardware and also 1yr of experience in
international customer service.

On a scale of 1 - 5
please rate your fluency in spoken English

4