Subject: Tech Support Candidate - Lovejeet Singh
From: Lovejeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:54:25 -0400

Tech Support
Test

Name

Lovejeet
Singh

E-mail

[email-masked]

Phone Number

(022) 7986456570

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mumbai(ready to
relocate)

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Yotta infrastructure

Senior executive

8 nov
2020

30

Previous Employer 1

NTT

Executive

13 jul
2020

19

Previous Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the Lan connectivity.

2. If there is no issue in Lan connectivity, then check the Internet
connection.

3. If your connection is stable, then clear your cache memory.

4. Check the ip segment in your system that it configure accordingly setup.

5 DNS connectivity.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Open the
settings and find the bluetooth option.

2. Turn on the bluetooth devices from both end.

3. Bluetooth speaker have some name.

4. Start pairing it with your mobile device.

5. If you setup password on your bluetooth device, insert the password in your
mobile.

6. After pairing, enjoy the music.

What according to
you makes you a good candidate for customer service or technical support
job?

My skills and dedication.

On a scale of 1 - 5
please rate your fluency in spoken English

4