Subject: Re: LSM Joining Case Test - Kajal Kishore
From: Kajal Kishore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:36:11 -0400

LSM Joining Case
Test

Name

Kajal
Kishore

E-mail

[email-masked]

Phone Number

(91) 8130226019

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Hi, Thank
u for contacting us

we have just looked into your order today and we are happy to say your seller
has confirmed they will be able to send your tickets as soon as they receive
them from the event organiser. It's become common practice now for event
organisers to only release tickets (or batches of tickets) very close to the
event date - often the week of the event.

Rest assured, we’re closely monitoring your order and communicating with your
seller to ensure they complete the order in time for delivery to you at the
address you provided. Can I just ask you double check that the delivery address
below is correct:

Once the package is scanned for delivery by the courier, you'll get an instant
email alert with the delivery tracking number. You'll then be able to directly
track the carrier’s delivery progress to you.

I hope this answers your question and you have a great time at Lady Gaga! If u
need any further assistance, please do let us know we will help u further.

We will send an e-mail when your order is shipped with the details so that you
can track your package.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between
providing “good” customer service and delivering “great” customer
service is that, in the former, you are probably only barely keeping your
customers satisfied; while in the latter, you are not only keeping them
satisfied – you are also keeping them loyal

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