Subject: Fwd: LSM Joining Case Test - Harshita Kohli
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 20 Oct 2020 13:33:27 +0000

Second answer is copied but still check

Sent from my iPhone

Begin forwarded message:

From: Harshita Kohli <[email-masked]>
Date: 19 October 2020 at 20:18:26 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Harshita Kohli

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Harshita Kohli
E-mail  [email-masked]
Phone Number    (110027) 9910673193
Which blurb would you select?   Blurb 5
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I am selecting blurb 5 as we first need to inform the customer about who we are why we are there to help them and communicate in the best possible way so that the customer query get answered.Provide them with each and every detail and explain them the whole process with utmost clarity and effectively.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   In the former, you are probably only keeping your customers satisfied but in the latter,you are not only keeping them satisfied but keeping them loyal so that they remain with the respective company for long. This may simply include calling with an estimated time of arrival or following up with the service call and explaining the whole process .

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