Subject: Re: LSM Joining Case Test - Nidhi Rahangdale
From: Nidhi Rahangdale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:29:32 -0400

LSM Joining Case
Test

Name

Nidhi
Rahangdale

E-mail

[email-masked]

Phone Number

(122001) 8130210327

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

Blurb 4 best suits the solution towards the
concern of the customer, as he/she might be traveling within the time frame when
tickets are going to be delivered. Due to travelling the delivery address might
change so blurb 4 is providing her options and suggestions to enter current
address, which could be her hotel room etc or address of someone who could
receive tickets. So that delivery of tickets are ensured to the right place and
on time.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service refers to when all customer queries and
problems are considered and solved within appropriate time.

While, great customer service establishes trust and loyalty between customer
with soft communication, generosity besides solving their problems and queries.

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