Subject: Fwd: Tech Support Candidate - Gaurav Manocha
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 20 Oct 2020 13:22:46 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Gaurav Manocha <[email-masked]>
Date: 20 October 2020 at 18:01:15 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Gaurav Manocha
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Manocha
E-mail  [email-masked]
Phone Number    (+91) 7827489858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon Sector 45
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wunderman Thompson MSC
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the internet is working , try alternate website and also verify of the website is working on the other device(assuming we are not blocked from using the website)

2. Check if the internet connection exist wired or wireless.

3. Verify if the internet service is available verify this with any other device on the n/w.

4. Check connectivity by using using Ping Command also try to ping the website here.

5. Try Using IpConfig Command to verify the Ip of the PC and check that he Ip is correct.
The Ip should not start with 169.254.. range as this is APIPA.

6. Use the command ipconfig/release
7. Use the command ipconfig/renew
8. Restart PC after saving all the work.

Their should be no issue.
4.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth Speaker
2. Verify the indication for connectivity is active.
3. Open Bluetooth section in your Phone.
4. Search for the Bluetooth Device
5. Click Pair,
6. If pairing on the speaker end requires to press button perform the same.

The speaker will be successfully Paired
What according to you makes you a good candidate for customer service or technical support job? My previous experience with the Dell International services and my passion to stay updated with the knowledge of computer troubleshooting mas me a good candidate. Also I have with multiple devices (except the mac)  as I have also helped my family members and friends for the computer issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4