Subject: Fwd: Tech Support Candidate - Ramasubramanian Subbiah Pillai
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 20 Oct 2020 13:20:16 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Ramasubramanian Subbiah Pillai <[email-masked]>
Date: 20 October 2020 at 18:34:47 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Ramasubramanian Subbiah Pillai
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ramasubramanian Subbiah Pillai
E-mail  [email-masked]
Phone Number    (93827) 65251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Chennai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant Technology Solutions  Senior IT Consultant    18th March 2020 45200
Previous Employer 1     HCL Technologies Ltd    Specialist IT Service Desk      Nov 2017        30700
Previous Employer 2     Infosys BPM Limited     Senior Process Executive        Mar 2017        25500
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.  First check whether other websites are opening.
2. Try opening the website in different browser.
3. Reset the browsing history, delete cookies.
4. Restore the browser.
5. Still not not able to open, then problem with the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2. Turn on Bluetooth
What according to you makes you a good candidate for customer service or technical support job? For me a good candidate for both Customer service and Technical support is the one who actively listens to what the user/customer says.
For me 60% of the issues/problems are fixed if the candidate gains the trust of the user/customer by actively listenimg to them and finally narrowing down to the root of the cause. Because that will prevent the reoccurrence of issue going forward.
On a scale of 1 - 5 please rate your fluency in spoken English  5