Subject: Tech Support Candidate - Ramasubramanian Subbiah Pillai
From: Ramasubramanian Subbiah Pillai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 09:04:43 -0400

Tech Support
Test

Name

Ramasubramanian Subbiah Pillai

E-mail

[email-masked]

Phone Number

(93827) 65251

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chennai

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - advance
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cognizant Technology Solutions

Senior IT Consultant

18th March
2020

45200

Previous Employer 1

HCL Technologies Ltd

Specialist IT
Service Desk

Nov 2017

30700

Previous Employer 2

Infosys BPM Limited

Senior Process
Executive

Mar 2017

25500

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.  First check whether other websites are
opening.

2. Try opening the website in different browser.

3. Reset the browsing history, delete cookies.

4. Restore the browser.

5. Still not not able to open, then problem with the website.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings

2. Turn on Bluetooth

What according to you makes you a
good candidate for customer service or technical support job?

For me a good candidate for both Customer service and
Technical support is the one who actively listens to what the user/customer
says.

For me 60% of the issues/problems are fixed if the candidate gains the trust of
the user/customer by actively listenimg to them and finally narrowing down to
the root of the cause. Because that will prevent the reoccurrence of issue going
forward.

On a scale of 1 - 5 please rate your fluency in spoken
English

5