Subject: Tech Support Candidate - praveen tiwari
From: praveen tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 08:48:02 -0400

Tech Support
Test

Name

praveen
tiwari

E-mail

[email-masked]

Phone Number

(88532) 33117

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

btm layout

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Tecnical support

26/10/2020

33000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First i talk to my tester team

if they are enable to solve this problem then talk to manager

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First on Bluetooth of mobile phone then searching for connecting
with speaker when i got then pairing them

What according to
you makes you a good candidate for customer service or technical support
job?

You can solve the problem of customer

some time if you are not able to solve the problem of customer then you have to
convince the customer

you are try to solve that issues

On a scale of 1 - 5
please rate your fluency in spoken English

3