Subject: Re: LSM Joining Case Test - Jalaj Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 20 Oct 2020 05:46:09 -0700 (MST)

His spoken is bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Oct, 2020, at 16:39, Deeksha Dadu <[email-masked]> wrote: 

Talk to him 

From: Jalaj Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 20 October 2020 at 10:57 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Joining Case Test - Jalaj Gupta 

	
	
			LSM Joining Case Test 
		
	Name 	Jalaj Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8700621311 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	According to me, Blurb 4 was not only showing empathy to the consumer but also making a suggestion on how to reach the event on time and also get the tickets. This thing is appreciated by the consumers as he went an extra mile for the customer and helped him out. 

Also, Blurb 4 could also have informed the customer to stay assured that the tickets would reach him and the seller usually sends out tickets late. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service refers to solving all the queries a consumer has and great customer service refers to treating the customer like a family member and take care of all the needs of customer whether he or she tell them or not, just like we treat our families. 	

	
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