Subject: Tech Support Candidate - Gaurav Manocha
From: Gaurav Manocha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 08:31:08 -0400

Tech Support
Test

Name

Gaurav
Manocha

E-mail

[email-masked]

Phone Number

(+91) 7827489858

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon Sector 45

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wunderman Thompson MSC

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
the internet is working , try alternate website and also verify of the website
is working on the other device(assuming we are not blocked from using the
website)

2. Check if the internet connection exist wired or wireless.

3. Verify if the internet service is available verify this with any other device
on the n/w.

4. Check connectivity by using using Ping Command also try to ping the website
here.

5. Try Using IpConfig Command to verify the Ip of the PC and check that he Ip is
correct.

The Ip should not start with 169.254.. range as this is APIPA.

6. Use the command ipconfig/release

7. Use the command ipconfig/renew

8. Restart PC after saving all the work.

Their should be no issue.

4.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on Bluetooth Speaker

2. Verify the indication for connectivity is active.

3. Open Bluetooth section in your Phone.

4. Search for the Bluetooth Device

5. Click Pair,

6. If pairing on the speaker end requires to press button perform the same.

The speaker will be successfully Paired

What according to
you makes you a good candidate for customer service or technical support
job?

My previous experience with the Dell International services
and my passion to stay updated with the knowledge of computer troubleshooting
mas me a good candidate. Also I have with multiple devices (except the mac)  as
I have also helped my family members and friends for the computer
issue.

On a scale of 1 - 5 please rate your fluency in spoken
English

4