Subject: Re: LSM Joining Case Test - Updesh Singh Chouhan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 20 Oct 2020 11:56:11 +0000

His written has too many mistakes Harpreet, won’t do. Waitlist for now

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 16 October 2020 at 3:45 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Updesh Singh Chouhan

Hi Ma'am,

His spoken was good.
His last Salary was 16k, Now he is expecting between 18/20k
Can join immediately
Can do work from office.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 15 Oct, 2020, at 21:56, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Updesh Singh Chouhan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110062) 9667664473
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In this blurb the service person is providing the delivery facility at hotel, the receiver can change the address by himself and he can also track the status of his delivery and even the helpline number is also provided for any queries. Last but not the least the customer services associate is also providing the information about how should the receiver recieve the ticket either he should inform about the ticket at the reception or he could get it by himself.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me a good customer service is the service we provide to our customers in a scripted way like we receive a query and we just had a conversation with them and just providing them their needfulls. But on the other hand a great customer service is building a healthy relationship with the customer and providing them solutions and the very main thing is that we also need to listen the customer without judging this would help us listen to the customer truely.

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