Subject: Re: LSM Joining Case Test - Manish Kumar Raghav
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 20 Oct 2020 11:53:43 +0000

Seems fine, get him to interview with Niren tomorrow. More than 25 is not possible but if he is good, we can offer upto 25 but need to meet him first

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 October 2020 at 6:56 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Manish Kumar Raghav

Hi Ma'am,

His spoken English is good.
His last Salary was 21000/-
Expecting anything more then 25000/-
Can join immediately, as not working anywhere.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 15 Oct, 2020, at 19:15, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Manish Kumar Raghav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810441260
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The selected blurb is the most appropriate amongst the given choices as it is a complete balance of empathizing the customer and assuring him for the services, My statement (that the team has been in contact with seller and they'll try their level best to deliver the order as per the stipulated time, and I would also take a moment and would like to really appreciate the time and patience that you've already invested for the this order to be delivered. You're very much valuable to us and be assured you'll be getting the services in a way that you've always thought of getting)
Thanks
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The key difference between a good or great customer service is the way that how the executive deals with the situation.
Like if in case the executive tries to build a relationship with the cx, he himself will be more than happy to share his concerns with the team that automatically will lead to customer satisfaction which ultimately is our prime objective.
Whereas an executive who deals with cx and uses apologetic statements just for the sake does not makes a cx feel connected with the brand and that is what I feel is the key difference between the two situations.

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