Subject: Tech Support Candidate - Ram Suraj Sharma
From: Ram Suraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 07:22:53 -0400

Tech Support
Test

Name

Ram Suraj
Sharma

E-mail

[email-masked]

Phone Number

(055) 8826441485

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gorakhpur

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SSKPC TECHNOSOLUTION PVT LTD

Network Engineer

18 July
2020

21000

Previous Employer 1

Progressive Infotech Pvt
Ltd

Desktop Support Engineer

11 March 2018

13000

Previous Employer 2

DSM Infocom Pvt Ltd

NAP
Engineer

31 July 2017

10000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I'll take steps.

1. I will check internet connectivity in that System.If internet is not going on
in that system then first I will fix it then again will try to open, if internet
is working fine and website is not opening then ,

2. I'll try to open that website in other browsers.

If still not opening then.

3.I will try to open it in my phone (if website is not private )

4. If it opening in my phone then I will check proxy in that system , might be
website will be blocked in that system

5. If website is not opening in my phone also then I will check it from other
countries Server throw VPN , might be that website will be blocked in that
country

6. If Still not opening then that company website's server can be down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I will follow these steps...

1. I'll ON that bluetooth Speaker.

2. I will trun on bluetooth in my phone also.

3. I will try to search that speaker in my phone.

4. After getting the speaker , I will pair with that

What according to
you makes you a good candidate for customer service or technical support
job?

As I have strong knowledge , Experience and I have a good
communication skills . I have also Experience to talk customer politely. That
make me better condidate.

On a scale of 1 - 5 please rate your
fluency in spoken English

4