Subject: Tech Support Candidate - IMRAN KHAN IMRAN
From: IMRAN KHAN IMRAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 07:01:20 -0400

Tech Support
Test

Name

IMRAN KHAN
IMRAN

E-mail

[email-masked]

Phone Number

(05) 8826441336

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sant kabir nagr
Khalilabad

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SSKPC TECHNOSOLUTION PRIVATE LIMITED

Network Engineer

May
2020

22,000

Previous Employer 1

Creative info link pvt
ltd

Desktop Support Engineer L2

March 2018

18,000

Previous Employer 2

Apex Services

Desktop Support
Engineer

Agust 2017

12,000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check internet connectivity on that
system, if internet is going on and domain is public then i will check it in my
phone that it's opening in my phone or not, if it is opening in my phone then
I'll check proxy in that system might be that website will be blocked
.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly I will on speaker, after speaker on I
will open my Bluetooth in my mobile the i will pair with speaker connection
.

What according to you makes you a good candidate
for customer service or technical support job?

Good
technical support candidate must have strong knowledge and good communication
skills, the candidate should not be hasitate when he/she dealing with
clients.

On a scale of 1 - 5 please rate your fluency in spoken
English

3