Subject: FW: Tech Support Candidate - Munish Kapoor
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 20 Oct 2020 10:50:41 +0000

We need to hire one more tech support, talk to this guy and let me know how he is

From: Munish Kapoor <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 20 October 2020 at 3:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Munish Kapoor

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Munish Kapoor
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7827162141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sarita vihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TLC     Sr Technical Associate  22 March 2020   29900
Previous Employer 1     Alstom India PVT Ltd    Lotus administrator             23000
Previous Employer 2     ITES    Technical associate             18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we will check what error user is getting while opening browser. We can try to open another website also. If user is getting error page can't be displayed then we can perform browser reset. We can perform flushdns via command prompt. In windows 10 there is one feature called network reset. If we perform network reset then it will take 5 minutes to reset and system will restart automatically. Delete temp prefetch
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all we need to turn on the bluetooth speakers. After that we need to enable bluetooth from our mobile. After enabling bluetooth we need to seach for speaker. If speakers are detected via mobile then we need to select speakers and then click on pair.
What according to you makes you a good candidate for customer service or technical support job? I am hardworking and for every situation I accept it as challenge.
On a scale of 1 - 5 please rate your fluency in spoken English  4