Subject: Tech Support Candidate - Abhishek Chauhan
From: Abhishek Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:50:25 -0400

Tech Support
Test

Name

Abhishek
Chauhan

E-mail

[email-masked]

Phone Number

(091) 9871641677

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dcm Infotech

Associate Support Engineer

6th november

27500

Previous Employer 1

P.N Semiconductors Pvt
Ltd

Assistant manager

December 2018

20000

Previous Employer 2

Conducive technologies

Technical
support executive

Match 2016

15500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Steps to follow

1. Verify that the website is working with other browser and that website server
is not down

2. Clear Web browser data like site history, cookie settings, web hosted days
etc then try the website.

3. Reset it refresh web browser settings as per different web browsers then try
the site

4 Update the web browser (rarely there is a critical security update)

5. Uninstall the web browser completely from the pc using professional tools and
reinstall the browser this generally resolve all browser related
issues

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the speaker and put it in pairing
mode ( for first time)

2. Search your speaker from the available devices list given in phone Bluetooth
settings

3 Select your speaker name

4 Connect to the speaker of asked for a code use the speaker Bluetooth manual
for the correct code

What according to you makes you a
good candidate for customer service or technical support job?

I have always performed best in my team and have been promoted
for the same

I don't only have excellent experience in dealing with clients but to train
other employees for serving better

I'm flexible working in rotational shifts and in all kind of work environments,
as well working in order to provide growth to myself and the company project
collectively.

On a scale of 1 - 5 please rate your fluency in spoken
English

5