Subject: Tech Support Candidate - Ashish Uniyal
From: Ashish Uniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:27:02 -0400

Tech Support
Test

Name

Ashish
Uniyal

E-mail

[email-masked]

Phone Number

(0) 9805768812

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vaishali

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Art core associates

Project manager

35000

Previous Employer 1

Genext services

Manager techno
marketing

27000

Previous Employer 2

Microturners

Project
engineer

20000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1)Check for internet
connection

2)close all the tabs

3)try and use another browser for same web site

4)Try opening other site to check if the ndtv.com is have ma malfunction or is
going through repair.

5) Restart my computer.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1)Press on
button on the speaker

2) Press the bluetooth paring button on the speaker

3) Turn on phone bluetooth.

4) Choose the the bluetooth speaker name in the phone avaliable device list.

5) connect the phone to the speaker.

What according to you makes you a good candidate
for customer service or technical support job?

The good
control over the language and good conversation skills. Having in and out
knowledge of the product. Having good realtion With the clients and confident
approach to the answers of the query. Having a good conversation between the
team.

On a scale of 1 - 5 please rate your fluency in spoken
English

5