Subject: Tech Support Candidate - Munish Kapoor
From: Munish Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:23:33 -0400

Tech Support
Test

Name

Munish
Kapoor

E-mail

[email-masked]

Phone Number

(91) 7827162141

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sarita vihar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TLC

Sr Technical Associate

22 March 2020

29900

Previous Employer 1

Alstom India PVT Ltd

Lotus
administrator

23000

Previous Employer 2

ITES

Technical associate

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all we will check
what error user is getting while opening browser. We can try to open another
website also. If user is getting error page can't be displayed then we can
perform browser reset. We can perform flushdns via command prompt. In windows 10
there is one feature called network reset. If we perform network reset then it
will take 5 minutes to reset and system will restart automatically. Delete temp
prefetch

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all we need to turn on the bluetooth
speakers. After that we need to enable bluetooth from our mobile. After enabling
bluetooth we need to seach for speaker. If speakers are detected via mobile then
we need to select speakers and then click on pair.

What according to
you makes you a good candidate for customer service or technical support
job?

I am hardworking and for every situation I accept it as
challenge.

On a scale of 1 - 5 please rate your fluency in spoken
English

4