Subject: Tech Support Candidate - Lokesh Yadav
From: Lokesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:22:58 -0400

Tech Support
Test

Name

Lokesh
Yadav

E-mail

[email-masked]

Phone Number

(+91) 9555077440

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Compucom

NOC L1

8 Sep
2020

45k

Previous Employer 2

Accenture

Associate

12 nov
2019

28k

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I have to check the Internet
connection.

If any issue not found then we have to clear the cache memory. We cab restart
the sytem. If the issue is not resolved even after all steps then we will
coordinate with telco

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly
turn on your Bluetooth on both devices.

Then tap on mobile Bluetooth icon and search for nearby devices. In nearby
devices list you can see the name of your Bluetooth speaker,tap on that and pair
your device with speaker.

After all steps, you can use all services on speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

First thing, i have good exposure in technical. It will help
me to resolve the customer query within sla. If you are able ro resolve customer
query with in given time period, that will make a customer happy.

On a
scale of 1 - 5 please rate your fluency in spoken English

4