Subject: Tech Support Candidate - Nitish Mishra Nitish
From: Nitish Mishra Nitish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:17:35 -0400

Tech Support
Test

Name

Nitish
Mishra Nitish

E-mail

[email-masked]

Phone Number

(+91) 9696501383

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Virus Positive
Technology

Technical support Engineer

27 July 2020

Previous Employer 2

Team Computer

Technical
Support Engineer

18 Jan 2020

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First check the error code then act accordingly.
Like : If www.ndtv.com not opening due to network issue then check the Network
cable either it connected properly or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1.
Turn on Bluetooth for both device Speaker and mobile.

Step 2. Search for Bluetooth speaker in mobile device.

Step 3. Connect the Speaker through Bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

Ability to solve concern according the users
requirements

On a scale of 1 - 5 please rate your fluency in spoken
English

4