Subject: Arabic Language Test - Imtiyaz Ahmad
From: Imtiyaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 06:08:16 -0400

Foreign Language
Screening Test

Name

Imtiyaz
Ahmad    /  (8799793255) 8799793255
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First of all I would say politely,I am so sorry for inconvenient
occurred, I will say I am extremely sorry for keep you waiting then I will
explain what exactly happened, I will try to convince customer by saying that i
got entred in wrong address and I am arriving in few minutes.

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

I come from middle class, I belong to Ranchi
Jharkhand, I did my schooling in Lucknow after that I came to Delhi and took
admission in Jamia Millia Islamia New Delhi in B A Arabic Honer's, and completed
my graduation in 2009,and I did Arabic modern and advanced diploma from Jamia
Millia Islamia, then went to Saudi Arabia and worked there as an Administrative
Assitent and translator, then went to qatar joined Mosanda UGL and worked there
three years as an Administrative executive and translator, after that I returned
back India worked one year in Asian Hospital Faridabad as an Arabic interpreter
and started my own work as medical service facilitator and keept on doing my
almost years in between covid19 occured and my work badly affected due to
covid19

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

خدمة
الزبائن تكون جيدا إن توفر الخدمات بأن تحافظ
على رضا زبائنك فحسب. وتكون خدمة الزبائن
ممتازا إن توفر الخدمة لهم وأنت حسب رضائهم
وتحافظ أيضا ولائهم هذاتمييز مهم
للغاية

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

ثقتي و وقوتي المقنع تجعلني المرشح
الصحيح لهذه الوظيفة.

تفاني في العمل تجعلني المرشح المناسب لهذه
الوظيفة.

طبيعتي الوظيفة تجعلني المرشح الصحيح لهذه
الوظيفة.

مهارتي تجعلني المرشح الصحيح لهذه الوظيفة.

تجربتي السابقة تجعلني المرشح المناسب لهذه
الوظيفة.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

الدوحة هي عاصمة دولة قطر
ويبلغ عدد سكانها ١٤٥٠٠٠٠وفقا باعداد
عام٢٠١١. وهي أيضا مدينة ساحلية تقع في منتصف
الساحل الشرقي لشبه جزيرة قطر على شاطئ
الخليج العربي. توجد فيها الدوائر الحكومية
والمؤسسات المالية والتجارية وفيها ميناء
تجاري كبير ومطار حديث يربطها بمختلف أنحاء
العالم وتشتهر مدينة الدوحة بكثرة المساجد
والمباني الحديثة كما تزداد بالمكتبات
وأهمها دار الكتب القطرية والمكتبة الوطنية
كما يتخد مكتب فتاة الجزيرة منها مقرا رئيسيا
القناة. مدينة الدوحة عرفت تنظيم الألعاب
الآسوية التي كانت أكبر دورة ألعاب آسيوية في
العالم تنظم حتى اللحظة.

انعقد في المدينة دولة الدوحة لتنمية هي أول
دولة لمفاوضات تجارية لمنظمة التجارة
العالمية