Subject: Arabic Language Test - Sameer Shaikh
From: Sameer Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 04:38:53 -0400

Foreign Language
Screening Test

Name

Sameer
Shaikh    /  (0091) 8097988928
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First of all i will apologise for the delay and rectify my
mistake and admit my mistake and edit the correct address and inform the
customer what went wrong meanwhile also inform my superior about the mistake and
ask him if we can compensate the customer with free complimentary drink and make
the customer happy and convinced. Assure the customer it wouldn't happen again.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Myself
Sameer Shaikh from Mumbai, married with 3 wonderful kids 2 girls and a boy. I am
a B.com Graduate. I have more than 15 years of multiple work experience in
Customer Care , Aviation, Public relation/Admin, Translation. I have a good
amount of Gulf experience as i had spent my childhood in Dubai. I am fluent in
spoken and written Arabic, English and Urdu.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

A good customer service is that the service you
provide is a normal service which a customer could get else where but a great
customer service is a service which lets your company stands out of the crowd
something unique, outstanding which exceed customers expectations.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

A calm and polite tone while speaking to the customer as the
customer gains confidence this is the right helpful nature person to do business
with. I am person who believes you have to win the customer's heart to bring in
business.

Always believe in positiveness

I believe customer is king

Thing to done on time stick to my commitments always .

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

I had travelled to london with my mom and elder sister in the
year 2004. I was too excited to see how would be a country who had ruled our
country for more than 10 decades and build long railway lines, bridges, houses
which are still standing tough and strong. When i first landed i realized people
helpful down to earth and a very beautiful clean city london with a classical
look, classic look taxis everywhere and very old buildings and bungalows more
than 100 years old, yet looking as new, thanks to their maintaining
standards.Our trip was on April the beginning of winter very nice atmosphere
everywhere. Weather was too cold for us but still we were enjoying. We went to
all the famous places like the Trafalgar square to see the pigeons feeding,
this is the place where Bollywood movie Dilwale Dulhaniya was shot. We went to
the south hall to see the himalaya cinema where most of Bollywood films are
screened and shot in external area. We went to Manchester a city where you feel
like you are in second home called India, place full of Indian Restaurants,
Indian clothes and Indian people all around. We experienced all the rides a good
connectivity facility through tubes, trains and well ventilated hygienic neat
and clean railway stations.We enjoyed our trip the most it was a life time
memorable trip.