Subject: Re: LSM Joining Case Test - Jalaj Gupta
From: Jalaj Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 01:27:58 -0400

LSM Joining Case
Test

Name

Jalaj
Gupta

E-mail

[email-masked]

Phone Number

(+91) 8700621311

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

According
to me, Blurb 4 was not only showing empathy to the consumer but also making a
suggestion on how to reach the event on time and also get the tickets. This
thing is appreciated by the consumers as he went an extra mile for the customer
and helped him out.

Also, Blurb 4 could also have informed the customer to stay assured that the
tickets would reach him and the seller usually sends out tickets
late.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service refers to solving all the queries a
consumer has and great customer service refers to treating the customer like a
family member and take care of all the needs of customer whether he or she tell
them or not, just like we treat our families.

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