Subject: Re: LSM Joining Case Test - Hemant Arora
From: Hemant Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 10:39:18 -0400

LSM Joining Case
Test

Name

Hemant
Arora

E-mail

[email-masked]

Phone Number

(+91) 8630544754

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The
selected blurb has a sense of assurance with a perfect solution for the problem
of the customer and also as a third party it has corrected the flow of the issue
between the host and the recipient of the service the blurb also has taken
ownership to the problem of the consumer and has verified the details for the
correct resolution of the grievance that the customer has submitted. However it
might have some internal information which should not be provided to the
customer as it might create a negative effect on the consumer about the ticket
provider and he / she may or may not purchase anything from the provider in the
future.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service might be conventional but great customer
service needs to be spontaneous sometimes. The customer shouldn't have second
thoughts about the kind of help which has been offered to him/her. There should
be proper greeting, ownership ,empathy , proper introduction and resolution of
the issue.

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