Subject: Re: LSM Joining Case Test - Ashutosh Upadhyay
From: Ashutosh Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 10:08:41 -0400

LSM Joining Case
Test

Name

Ashutosh
Upadhyay

E-mail

[email-masked]

Phone Number

(+91) 8476056559

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I choose
blurb 4 because the customer reaches the hotel in 2 days and tickets maybe reach
to original address which they entered previously and not to the address of the
hotel so I advise them to update the address of that hotel where they are
reaching in in 2 days.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

From my point of view good customer service is
which the customer is asking form you. For example, a customer buys a product
which he/she wanted to replace/return and your asking them several questions
about the product its maintenance and many other questions. On the other hand if
I take similar example bi a great customer service, If customer asks to
return/replace the product and tells you the difficulties he/she faces in that
product you listen customer and offers the best service possible for them. The
above is example of great customer service instead of good customer service
which I explained in my first example.

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