Subject: FW: LSM Joining Case Test - Saurabh Pant
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 19 Oct 2020 11:53:48 +0000

Talk to him

From: Saurabh Pant <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 October 2020 at 4:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Saurabh Pant

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Saurabh Pant
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8707635346
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I will select Blurb no. 4 to help the customer due to the following reasons:

1. As per the query the customer will be travelling to the hotel for the event in next two days and wanted to get the tickets delivered at the hotel. So as per the Blurb 4 we are confirming the customer's correct and updated hotel address to get the tickets delivered at correct address.

2. We are also guiding that the customer can also update the hotel address by using the viagogo.com link and when the tickets will be shipped then the customer will also receive the update through email and can track as well the delivery

3. We have to make sure that we will be taking the correct address of the hotel from the customer so that tickets will be delivered on time if there will be any issue to keep our customer happy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Difference between good and great customer service are as follows:

1. Good customer service can be defined as listening the customer properly to understand the issue and then try to provide the best possible resolution to solve the problem and make our customer happy with our services.

2. Great customer service can be considered as not only greet and lister to the customer's issue carefully and provide the best possible resolution but also to make the customer feel that he/she is talking to the right person and we are the one who will listen to the problem and to show the apology and empathy when needed. Great customer service is about making the good relation as well with our customer to understand in better way and make our customer happy with our services.

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