Subject: Re: LSM Joining Case Test - Saurabh Pant
From: Saurabh Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 06:54:57 -0400

LSM Joining Case
Test

Name

Saurabh
Pant

E-mail

[email-masked]

Phone Number

(91) 8707635346

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I will
select Blurb no. 4 to help the customer due to the following reasons:

1. As per the query the customer will be travelling to the hotel for the event
in next two days and wanted to get the tickets delivered at the hotel. So as per
the Blurb 4 we are confirming the customer's correct and updated hotel address
to get the tickets delivered at correct address.

2. We are also guiding that the customer can also update the hotel address by
using the viagogo.com link and when the tickets will be shipped then the
customer will also receive the update through email and can track as well the
delivery

3. We have to make sure that we will be taking the correct address of the hotel
from the customer so that tickets will be delivered on time if there will be any
issue to keep our customer happy.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Difference between good and great customer
service are as follows:

1. Good customer service can be defined as listening the customer properly to
understand the issue and then try to provide the best possible resolution to
solve the problem and make our customer happy with our services.

2. Great customer service can be considered as not only greet and lister to the
customer's issue carefully and provide the best possible resolution but also to
make the customer feel that he/she is talking to the right person and we are the
one who will listen to the problem and to show the apology and empathy when
needed. Great customer service is about making the good relation as well with
our customer to understand in better way and make our customer happy with our
services.

You can edit this submission and view all your submissions
easily.